A flat fee of $7 will be deducted from your refund, to cover the cost of return shipping to the UK.
Although we hope you love your order, there may be times when you need to return items to us. All items must reach us in their new, unworn state with original tags and packaging within 28 days from date of your order.
To make a return, simply follow the instructions below:
- Complete the returns form that came with your order and enclose it in your parcel with the item/s you’re sending back, using the original packaging.
- Visit the portal here to generate your pre-paid return label, following the steps on screen.
- Print the pre-paid return label and affix it securely to the outside of the package, please ensure that 'Sugarhill Brighton' is written clearly on the parcel. Mail the parcel at a Post Office, drop it in a collection box, leave it with a letter carrier or schedule a free carrier pickup at usps.com.
- We’ll send you an email as soon as your return has been processed, please allow up to 14 days from the date of posting.